DELIVERY AND RETURN TERMS
semaozpekmezci.com

This page explains how the digital training, program, course, and consulting services purchased through www.semaozpekmezci.com are delivered, along with the return/withdrawal conditions. It is based on the provisions of Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. DELIVERY (PERFORMANCE OF THE SERVICE)

1.1. Method of Delivery by Service Type

Depending on the nature of the service you purchase, “delivery” takes place in one of the following ways:

Service Type / Delivery Method / Timeframe
– Online course / recorded video content: Membership/access link and login information sent by email — Within 24-48 hours at the latest from payment confirmation
– Live group program / workshop: Participation link (Zoom, etc.) and program schedule sent by email — Before the program start date, on the announced date
– Individual consulting: Appointment/meeting date is scheduled together with the BUYER by email or phone — Contact is made within 3 business days at the latest after payment
– Written material / e-book / PDF: Sent directly as a download link or email attachment — Immediately after payment confirmation

1.2. General Rules

– Delivery is made to the email address provided by the BUYER at the time of order. The BUYER is responsible for ensuring the email address is correct and accessible.
– The delivery process begins once payment is confirmed by the bank/payment institution; if payment is not confirmed or is delayed, the delivery period may be delayed accordingly.
– For live programs/workshops/consultations to be held on a specific date, delivery is understood as the date and time the service will be performed; this date is separately specified on the purchase page or in the order confirmation.
– If access information fails to reach the BUYER due to the BUYER’s own error (incorrect email address entered, spam folder, etc.), the information will be resent upon contacting the SELLER; this shall not be considered a fault of the SELLER.
– If a product requiring shipping/physical delivery (book, product set, etc.) is sold, information regarding shipping time, shipping fee, and delivery address will be separately specified on the relevant product page.

2. RETURN AND RIGHT OF WITHDRAWAL

2.1. No Right of Withdrawal for Online Education, Course, and Digital Content Sales

Pursuant to Article 15, paragraph (1), subparagraph (ğ) of the Distance Contracts Regulation, there is no right of withdrawal for contracts relating to services performed instantly in electronic form, or to intangible goods (digital content) delivered instantly to the consumer.

Accordingly, for the following purchased through semaozpekmezci.com:

– online courses,
– recorded video/training content,
– live group programs and workshops,
– individual consulting/coaching sessions,
– e-books, PDFs, and similar written/digital materials

once payment is confirmed and access/delivery is provided, the right of withdrawal cannot be exercised and no refund will be issued. By confirming your purchase, you are deemed to have been informed of the nature of the service and that it will be performed instantly/digitally, and to have acknowledged that you do not have a right of withdrawal in this context.

This rule applies subject to the exceptions below.

2.2. Exceptional Circumstances in Which a Refund May Be Issued

In the following cases, the BUYER’s request will be evaluated pursuant to applicable regulations, and a refund will be issued if deemed appropriate:

– Duplicate payment received (more than one payment for the same service),
– Payment received but access to the service could not be provided at all due to a technical malfunction/error, and this issue could not be resolved within a reasonable time,
– The announced content/service was never provided at all due to a fault attributable to the SELLER (e.g., the program being cancelled by the SELLER).

In these cases, the BUYER may contact the SELLER at info@semaozpekmezci.com, stating the order number and the circumstances; after the request is reviewed, the appropriate amount will be refunded.

2.3. Cancellation/Rescheduling Requests (Not Considered a Refund)

If you wish to cancel or reschedule your live group program, workshop, or individual consulting appointment before the service has actually begun, this request will be treated not as a refund but as a transfer to the next group/date, under the following conditions:

– For requests made at least [X] hours/days before the appointment/program start date, a transfer to the next available group/date may be made without a refund of the fee.
– For cancellation requests made with less notice than the period stated above, the possibility of transfer is at the SELLER’s discretion and is not guaranteed.
– If the service has already begun (the live session/meeting has started, or access to the content has been provided), no cancellation, rescheduling, or refund request will be accepted.

2.4. Payment Information

In exceptional cases where a refund is decided upon under this policy (Article 2.2), the refund amount will be returned to the BUYER using the same payment method (credit card refund or bank transfer) within 14 days at the latest following the decision. The time it takes for a credit card refund to reflect in your account depends on the processing times of the relevant bank/card institution and is outside the SELLER’s control.

2.5. Objection and Dispute Resolution

If your request is rejected or you are faced with a result you do not accept, you may apply to the Provincial/District Consumer Arbitration Committee in your place of residence for disputes below the current monetary threshold, or to the Consumer Courts for disputes above this amount. The current monetary threshold is updated annually at the revaluation rate.

3. FREQUENTLY ASKED QUESTIONS

I purchased the course but still haven’t received my login information — what should I do?
First check your spam/junk email folder. If you can’t find it, contact us at info@semaozpekmezci.com with your order number, and we will resend your login information.

I didn’t like the program, can I get a refund?
For our online course, program, and digital content sales, since the service is performed instantly/made accessible electronically, there is no right of withdrawal under the Distance Contracts Regulation; therefore, refunds cannot be issued on the grounds of dissatisfaction. We recommend obtaining detailed information about the program’s content, scope, and participation conditions from the relevant page before purchasing.

Can I cancel my live consulting/program appointment?
Before the service has begun, provided you notify us at least [X] hours/days before the appointment date, you may reschedule your appointment to a later date; this is a transfer, not a refund. For requests made with less notice than specified, a transfer is not guaranteed, and once the service has begun, cancellation/refund is not applicable.

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This text is for general informational purposes. The policy stating there is “no” right of return is based on the exception for services performed instantly in electronic form/digital content (Distance Contracts Regulation Art. 15/1-ğ). If you also sell physical products (books, product sets, etc.), a separate delivery and right-of-withdrawal regime may apply to these products, and the relevant section should be addressed separately. The [X] fields regarding appointment cancellation/rescheduling periods should be filled in according to your own business policy, and the final text should be reviewed by legal counsel for compliance with applicable regulations.